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technical

  • After downloading the application and attempting to complete the install, I receive an error of “Login failed. Please check the network settings and try again”.

    BlackBerry mobiles:

    If you using a BlackBerry mobile and receive this error, please verify which of the following service books your mobile has IPPP for BIBS [IPPP] or DESKTOP [IPPP]. You can check the service books by going from the main menu options - advanced options - service books.

    If the mobile has neither of these service books, you will need to contact your network provider and request they update your account to include the BlackBerry APN and Standard BlackBerry Internet Browser with all relevant service books. After this is completed, try to launch Telmap Navigator again. If the error still exists, please email support@telmapnavigator.com with the details of the service books (please provide us which of the above are present on the mobile) and whom your network provider is for our support desk to assist.

    If you are a BES customer and your mobile has the DESKTOP [IPPP] and IPPP for BIBS service books, please email support@telmapnavigator.com and advise that your mobile has both service books listed, along with your BlackBerry mobile model and who your network provider is for us to provide you a slightly different configured URL due to the mobile configuration.

    Windows Mobile phone:

    If you are using a Windows Mobile phone and receive this error, please verify the proxy. If this is set then it can cause problems outside of the office environment. Also, WAP vs. Web, if you have WAP settings in place for Internet access, then you will not be able to get to the Telmap servers. Can the mobile browser to websites? If so, please check if there are multiple network connections available as perhaps the wrong one may be used on the mobile. If you are unsure about these settings or configurations you will need to contact your corporate IT if you are a BES customer or your network provider if this is a personal mobile.

  • How much data traffic does Telmap Navigator use a month?

    Average usage of Telmap Navigator consumes approximately 2MB of data traffic per month. Please note that heavy usage will increase data consumption.

    Telmap Navigator is independent of wireless network so check with your network operator for data charges both at home and when roaming abroad. If you have any questions, contact us at support@telmapnavigator.com.

  • What is the minimum free memory required for Telmap Navigator to run?

    To install Telmap Navigator, there must be a minimum of 2-6 MB of free space on the phone's memory.

  • How do I get the IMEI number on my mobile?

    BlackBerry mobiles:
    From the BlackBerry main menu go options/settings - status and the IMEI and PIN are detailed there.
    Windows Mobile phones:
    Enter *#06# on the mobile and the IMEI will be displayed.

  • Why did the application report it was “Recalculating Route” when I had not left the route already downloaded?

    Inaccuracy of the map data and the GPS position fix may cause the application to think that it is not on the planned route. If you have not left the route, the mobile should resume guidance momentarily.

  • What is the route corridor?

    A route corridor is a unique feature that enables Telmap Navigator to quickly identify deviations from a planned route and for minor deviations it will return to the planned route without having to reconnect to the server. When downloading a route, downloaded data includes information of the roads surrounding the route. This information includes the road type motorway, toll road, street or lane as well as distances, traffic lights and traffic signs. Using this and other information like one-way streets and distances, the application can quickly detect deviations from the route and responds accordingly.

  • What is Traffic Aware?

    Telmap Navigator supports traffic-aware routing by connecting to real-time feeds. The information about traffic events along a route is provided when planning a route, giving you the choice to modify it. Traffic aware routing is selected in the Route Options screen and is only available in selected countries.

  • How do I deactivate traffic?

    On the Plan a Route screen, select Settings from the menu. Change the Reroute Mode from Auto to Manual. From the navigation to screen, using the options key select Settings and deactivate traffic.

  • Why does my GPS status switch between “Position Fix” and “Acquiring Satellites”?

    The receiver requires direct visual contact with the GPS satellites in order to receive signals and correctly determine your position. A variety of factors can interfere and cause your receiver to momentarily lost its position fix. Some of these factors include:
    • Metallic materials like the roof of a car that may block signals.
    • Narrow streets between tall buildings that reduce the field of view of the receiver.
    • Glass surfaces that can sometimes lead to reflections of the satellite signals, impairing the receivers performance.
    • Dense foliage can hinder reception due to the water in the leaves.

  • Am I connected to the Internet at all times?

    Connection to the network is established only during data download. Once the route is downloaded, the application is no longer connected to the network. However if you leave the route corridor, the application will reconnect to the network to download new data.

  • Is it possible to change the SIM card on my mobile?

    Yes, the SIM card can be changed and Telmap Navigator can be used as usual. The data traffic will be charged on the new SIM card.

  • Which map data is used in Telmap Navigator?

    Telmap Navigator uses map information from NAVTEQ, the worlds leading digital map information provider. As Telmap Navigator is a server-based application, you will always access the latest version of the map information available and our map information gets updated quarterly.

  • Where can I find out what version of Telmap Navigator I have?

    You can find out what version of Telmap Navigator you are using by launching the application, from the main screen go options > about > and the version number will be present.

  • Does Telmap Navigator stores the maps on the phone memory or on the memory card?

    Telmap Navigator is a real-time solution so no maps are stored on the mobile. However, for Symbian mobiles the software install will depend where you chose to install the application when first downloading it. If you choose in the phone memory, the maps will also be stored in the phone memory and vice versa.

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