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getting started getting started trialists subscribers on your way navigation finding places mapping navigation sharing account faqs general using Telmap Navigator technical contact us

using Telmap Navigator

  • What if I cannot find my activation code?

    If you can not find your activation code, please email support@telmapnavigator.com with your first and last name, email address used when purchasing and purchase date (if available) for us to process and provide you your original activation code.

  • Am I connected to the Internet at all times?

    Connection to the network is established only during data downloads. Once the route is downloaded, the application is no longer connected to the network. However if you leave the route corridor or request new routes, the application will reconnect to the network to download new data. If you are unsure whether or not your mobile has Internet access, please contact your network provider for assistance.

  • How do I reinstall Telmap Navigator onto my mobile if I have received a replacement mobile or the software was accidentally deleted?

    If you have received a replacement handset or the software was deleted from your current mobile, please email support@telmapnavigator.com with your first and last name, email address used when purchasing, purchase date (if available) and mobile model for us to process and provide you the correct download URL and your original activation code.

  • How do I activate safety cameras?

    If your subscription includes safety cameras, please ensure your activation code has been entered by going from the Telmap main menu options - Upgrade Subscription and entering in the 16 character code from your confirmation email. Once this has been confirmed, to activate safety cameras, go options - select Settings. On the next screen, scroll down to safety cameras and confirm the tick box is checked.

  • When am I notified of a safety camera alert?

    When navigating, the software will alert of a safety camera at 800 meters (0.5 miles), 400 meters (0.2 miles) and upon direct approach. On the last alert, the Navigation screen will display an icon where the safety camera is located on your route.

  • What do I do if I do not know the exact spelling of the destination?

    If you know the first letters of the destination, e.g. a street name, then enter this into the Street Name field but do not forget to select your country and city. You will then be able to browse in the list of search results in order to find the desired destination.

  • What happens if I leave a route during navigation?

    Telmap Navigator reacts automatically to any deviation from the route and gives you the best possible instructions from where you are located. However if you drive a very far ways out from the original route (outside the area called the Route Corridor), then Telmap Navigator will automatically recalculate a new route from your current location and inform you that it is starting navigation according to the new route.

  • How does Telmap Navigator calculate exit number returns when approaching a roundabout?

    When counting exits, the application considers only available exits, excluding roads with No Entry signs.

  • Can I use Telmap Navigator at sea or in the forests/mountains?

    The data from the GPS receiver is always available and you can always get a map of the surrounding area, but you can not calculate or navigate a route in areas where there are no roads as the Telmap Navigator maps are road maps. Additionally, Telmap Navigator does not support any nautical charts.

  • Am I able to search through latitude and longitude coordinate rather than an address with Telmap Navigator?

    No, you are not able to search through latitude and longitude coordinates.

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