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What is the minimum free memory required for Telmap Navigator to run?
To install Telmap Navigator, there must be a minimum of 2-6 MB of free space on the phone's memory.
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How much data traffic does Telmap Navigator use a month?
Average usage of Telmap Navigator consumes approximately 2MB of data traffic per month. Please note that heavy usage will increase data consumption. Telmap Navigator is independent of wireless network so check with your network operator for data charges both at home and when roaming abroad. If you have any questions, contact us at
tech.support@telmap.com.
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Am I always connected to the network when I am navigating?
Connection to the network is established only during data download. Once the route is downloaded, the application is no longer connected to the network. However if you leave the route corridor, the application will reconnect to the network to download new data.
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What is the route corridor?
A route corridor is a unique feature that enables Telmap Navigator to quickly identify deviations from a planned route, and for minor deviations it will return to the planned route without having to reconnect to the server. When downloading a route, downloaded data includes information of the roads surrounding the route. This information includes the road type motorway, toll road, street or lane as well as distances, traffic lights and traffic signs. Using this and other information like one-way streets and distances, the application can quickly detect deviations from the route and responds accordingly.
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Why did the application report it was “Recalculating Route” when I had not left the route already downloaded?
Inaccuracy of the map data and the GPS position fix may cause the application to think that it is not on the planned route. If you have not left the route, the phone should resume guidance momentarily.
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After downloading the application and attempting to complete the install, I receive an error of “Login failed. Please check the network settings and try again”.
If you receive this error, please verify your device has either of the following service books, IPPP for BIBS [IPPP] or DESKTOP [IPPP]. You can check this by going from the main menu options – advanced options – service books. If this service book is missing, please contact your network provider and request the Standard BlackBerry Internet Browser and all relevant service books be updated to your account and sent to the device. After this is completed, try to launch Telmap Navigator again. If the error still exists, please contact tech.support@telmap.com If your BES device has the DESKTOP [IPPP] service book, please contact
tech.support@telmap.com.
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What is Traffic Aware?
Telmap Navigator supports traffic-aware routing by connecting to real-time feeds. The information about traffic events along a route is provided when planning a route, giving you the choice to modify it. Traffic aware routing is selected in the Route Options screen and is only available in selected countries.
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HHow do I deactivate traffic?
On the Plan a Route screen, select Settings from the menu. Change the Reroute Mode from Auto to Manual. From the navigation to screen, using the options key select Settings and deactivate traffic.
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Why does my GPS status switches between “Position Fix” and “Acquiring Satellites”?
The receiver requires direct visual contact with the GPS satellites in order to receive signals and correctly determine your position. A variety of factors can interfere and cause your receiver to momentarily lost its position fix. Some of these factors include:
- Metallic materials like the roof of a car that may block signals.
- Narrow streets between tall buildings that reduce the field of view of the receiver.
- Glass surfaces that can sometimes lead to reflections of the satellite signals, impairing the receivers performance.
- Dense foliage can hinder reception due to the water in the leaves.
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Is it possible to change the SIM card on my device?
Yes, the SIM card can be changed and Telmap Navigator can be used as usual. The data traffic will be charged on the new SIM card.
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Which map data is used in Telmap Navigator?
Telmap Navigator uses map information from NAVTEQ, the worlds leading digital map information provider. As Telmap Navigator is a server-based application, you will always access the latest version of the map information available and our map information gets updated quarterly.
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How do I get the IMEI number on my mobile device?
Enter *#06# on the device.
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Where can I find out what version of Telmap Navigator I have?
You can find out what version of Telmap Navigator you are using by launching the application, from the main screen go options > about > and the version number will be present.
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Does Telmap Navigator stores the maps on the phone memory or on the memory card?
This will depend on where you had chosen to install the Telmap Navigator application when you first installed it. If you choose in the phone memory, the maps will also be stored in the phone memory and vice versa.
